Support
Frequently Asked Questions
How do I participate in this promotion?
Purchase acqualifying Avast Ultimate single-device ormulti-device 2 year subscription withim the promotial period and receive your promotional code by email.
Read our Terms and Conditions for further details on how to submit your online claim.
Read our Terms and Conditions for further details on how to submit your online claim.
How many times can I participate in this promotion?
A maximum of one claim is allowed for this promotion per person.
A maximum of one claim is allowed for this promotion per person.
- Date of purchase
- Avast Cashback code and Order confirmation code
- Personal details
Personal details
Your claim will be checked by one of your agents and the status of your claim will be emailed to you. If you claim is approved, we will let you know by email and your payment will be made within 30 days after the submission af the claim.
Why have I not received my cashback?
Please check the Terms and Conditions to see if you are entitled.
Check your original payment method statement for a cashback refund.
Contact the support team on https://support.avast.com/contact/
Check your original payment method statement for a cashback refund.
Contact the support team on https://support.avast.com/contact/
I have submitted a claim but I haven’t received any further updates, what should I do?
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder.