How to do things in the CloudCare console
Logging into CloudCare Portal
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An email confirmation is sent to you from CloudCare to the email address you entered when you filled in the Easy Sign Up form.
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To allow you to access the CloudCare portal, please go to https://us.cloudcare.avg.com
- Enter the login credentials which were created in the Easy Sign Up form
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On the first login you must accept our license terms and conditions.
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This will allow you access to your CloudCare portal.
- If you then click on the Devices button, towards the top of the screen, you should see your primary device installed with both the Endpoint Protection and Cloud Backup ticked.
Installing Avast CloudCare software on your additional devices (maximum total 30 devices)
- Login to your CloudCare Portal to view your Dashboard
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Once you have downloaded and have CloudCare up and running on your first device with the remaining devices you can send from your CloudCare portal an email Invitation or create a clickable download link to send to your colleagues / other intended users. If you send an Email Invitation you will need to disclose your password to allow them to login to run the backup, as per Step 7 (see above).
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In the Dashboard view, you will see the Device button under Add. Select Email Invitation. Do not select the Remote Deployment or Installation Package.
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The features which you must install onto your devices and which must be on at all times to comply with the conditions of your Cyber Insurance policy are:
- Antivirus is ticked to be enabled to protect against various threats such as ransomware.
- Remove competitive Antivirus is ticked to remove any existing Antivirus which would cause a conflict
- Firewall is ticked to install so it can protect against DDOS attacks
- Backup is ticked, so files are backed up in case ransomware has blocked access due to encryption and we need to recover them
We have put these security settings on already for you by default but please check all are ticked as shown above to ensure you are compliant with the terms and conditions of your Cyber Insurance Policy
- You will still need to open the Cloud Backup software after installation in order for the backup to start working for one of your devices. Please refer to Step 7 of this guide for how to do this.
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You can use email to distribute to your colleagues or more devices by either:
- Entering the email addresses of those you wish the CloudCare Portal to send an installation email to.
- Generate a shareable hyperlink which you can then copy and paste into an email to send to yourself.
- The password is required to complete the Cloud Backup installation, so you will either need to disclose this or enter the password at this stage (Step 7) on all devices
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