E-mail problems

Q: Is it possible to setup avast! HOME to automatically delete infected attachments from incoming e-mail messages?

A: Yes, it´s possible, but in PROFESSIONAL edition only. This feature is not available in the HOME version.

So, if you´re using the PROFESSIONAL edition, follow these steps:

1. Start avast! in enhanced interface.
2. In left panel, click on TASKS.
3. In right panel, right-click on the task RESIDENT PROTECTION and select PROPERTIES.
4. Below check the ADVANCED CONFIGURATION checkbox.
5. In left panel, under OUTLOOK/EXCHANGE or INTERNET MAIL provider, click on VIRUS.
6. Click on REMOVE LAST WORD button and then click on DELETE button.
7. Click OK to save the changes.

Q: Why can't I open or save e-mail attachments when using avast! 4 and Outlook Express 6?

A: This is a new security feature of Outlook Express 6 (not an avast! problem) where the possibility to SAVE and OPEN attachments is disabled by default.

You can enable attachments to SAVE and OPEN by doing the following:

1. Open Outlook Express
2. Choose TOOLS -> OPTIONS -> SECURITY
3. Uncheck the option "Do not allow attachments to be saved or opened that could potentially be a virus"
4. Click OK

Q: avast! 4 appears to change my POP3 and SMPT settings to 127.0.0.1 and the names of my e-mail accounts are also modified, so I cannot send any messages. Why is this?

A: avast! needs to change those settings, otherwise it couldn´t scan your e-mail messages. But it shouldn´t cause any problems with sending or receiving messages. If you have problems, however, follow these steps:

1. Close Outlook Express.
2. Start Mail Protection Wizard and select "Automatically remove protection from all my accounts.
3. Start Outlook Express.
4. In Outlook Express, check the server addresses and user name. If you don´t know the appropriate values, ask your Internet Service Provider.
5. Close Outlook Express (very important!!!).
6. Start Mail Protection Wizard again.
7. Select "Set up the protection manually".
8. Select "I don´t use MS Outlook..."
9. Follow the instructions.
10. At the end you can start Outlook Express again. The addresses of POP and SMTP servers will be changed and your login name modified, but it will work.

Q: When I start Microsoft Outlook, a message window pops up stating that "avoutext.dll cannot be loaded/started". What should I do?

A:

1. Close MS Outlook.
2. Delete avast32 item in
   HKLM\Software\Microsoft\Exchange\Client\Extensions registry via REGEDIT.EXE
3. Search for and delete all extend.dat files from your hard disk (the file may be hidden).

Q: After updating to version 4.5 I can no longer send/receive emails.

A:

The following text applies to Windows NT/2000/XP/2003 systems only.

Mail scanning in avast 4.5 is implemented differently than in previous versions. In avast 4.5, mail filtering works transparently. That is, no reconfiguration of mail clients of any kind is required for the mail scanning function to work.

If you have, in the past, manually reconfigured your e-mail client program to route all traffic through the avast! Internet Mail provider (by changing the server addresses to 127.0.0.1 and the username value - as described in the avast help files), you should remove these extra settings (i.e. revert them to the original state; in other words, have the accounts set up exactly as if there was no avast installed). This will allow the avast transparent mail proxy to be used.

Q: When I have avast! installed, my MS Outlook keeps crashing. The "ModName" in the technical information window refers to "oleaut32.dll"

A:

The problem is caused by an incompatibility between avast! antivirus and the "MSN Desktop Search" application.

We're investigating ways to solve the issue.

Before the problem is solved, the only known workaround is to disable the MSN toolbar in Outlook.