FAQ for new resellers

Q: Can you provide me with sufficient information about all your products?

A: The best source of information about all avast! Editions is your own experience! Information about our products is also available at the Products page
Our FAQ is available in the main menu of our home page (Support title bar). We would like to recommend you to visit our online web forum. If you want to find the answer to your problem, please try to “Search” there. 

Q: What is the difference between Reseller and Distributor?

A: "Reseller - status" means that we start our cooperation with new partners; "Distributor" is a long term business partner with excellent sales results who has established his own network of Resellers.

Q: If a customer purchases a product through Reseller, will that customer be able to receive support from ALWIL Software, or only from Reseller?

A: Reseller should support their customers. However, in difficulties, there is always the possibility to contact our support team.

Q: Can a reseller let its users download the trial version of avast! from its site?

A: Because of frequent updates of our programs, we prefer the customers to download all our binaries directly from our servers. Just place links to correct language versions from http://www.avast.com/i_idt_146.html to your pages.

For example:

Q: 客户通过经销商购买还是直接从 ALWIL Software购买?

A: Reseller gets an access into our B2B online shop where they can enter orders from customers.